Thank you for using Tracium.ai.
At Tracium.ai, we strive to provide high-quality services and ensure customer satisfaction. If you are not satisfied with your purchase, we offer the following refund policy:
1. 14-Day Refund Guarantee
We offer a full refund within 14 days of the original purchase date.
If you are not satisfied with your subscription or service, you may request a refund within 14 days of your initial payment. Refund requests submitted after the 14-day period will not be eligible for a refund.
2. Eligibility
To be eligible for a refund:
- The request must be submitted within 14 days of the original purchase date.
- The refund applies only to the first payment of a subscription or initial purchase.
- The account must be in good standing and not in violation of our Terms of Service.
3. How to Request a Refund
To request a refund, please contact us at:
Email: [email protected]
Subject Line: Refund Request
Please include:
- The email address associated with your account
- The date of purchase
- A brief reason for the refund request
We aim to respond to all refund requests within 3–5 business days.
4. Processing Time
Approved refunds will be processed to the original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear on your statement.
5. Subscription Cancellations
Cancelling your subscription will prevent future charges but does not automatically issue a refund. Refunds are only issued upon request within the 14-day eligibility window.
Contact us at [email protected] for questions related to refunds and returns.